LYRA · BILLING INFORMATION
Refunds & billing help
These are Lyra’s per-vehicle plans and billing rules. No existing access is automatically converted into a paid subscription.
Applicable rights
Refund requests are handled under the applicable Link purchase terms shown at checkout and mandatory local consumer rights. Lyra does not add a separate unconditional money-back guarantee. Nothing in this policy limits rights that cannot lawfully be excluded.
Duplicate charges or undelivered access
Use Lyra support or the transaction-support link in your Link receipt for a duplicate charge, paid access that was not delivered or another billing issue. Include your purchase email, transaction reference and a brief description. Do not send passwords, complete card details, Tesla tokens or VINs. Limited information may be needed to verify your request.
Refunds are separate from cancellation
Approved payment refunds are processed through the payment provider. Canceling renewal prevents future scheduled renewals; it does not itself request a refund. Refund-related access adjustments apply to the relevant purchase and vehicle, not unrelated vehicle subscriptions.